FAQs

Did I need to make a Full Payment duirng Reservation?
YES. In order to securely Book your Reservation, we will needed a Full Payment at least 3 days before your Tour's date.
Why are some of the tours are expensive compared to other sites?
We only served the best Quality and Trusted Packages to our customers. We will Guaranteed your satisfaction when you book with us.
Is there any Refund If I cancel the Reservation before arrival?
We will NOT Refund your money if you choose to CANCEL your reservation. However you can change the date of the tour/activities to another date (depends on availability). Please contact our staff at 6017–4252731 for more info.
Can I change the date of the Tours/Activities?
Yes you can change the date of your confirmed tours/activities (depends on availability). Terms and Conditions applies
Can I bring my child to Kayaking Activity?
We doesn't recommended to bring the children. As this is an adult activity, their safety is on you.
How can I guarenteed this is the Legit Website for Tour/Activity Booking?
You may check our Registered Company Number at SSM (Suruhanjaya Syarikat Malaysia). We also use only Company Bank Account for any transaction method. For more info, please contact our Support Staff at +60174252731 (Mr. Shahrol) . Our Company Details are as follow: Company Name: Aura MS Enterprise Company Reg Number: 002849741-T

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